Trainee Call Centre Agent

About the Company (Old Mutual)

Established in 1845, the Group was South Africa’s first national mutual life insurance company. It offers financial security to its customers in uncertain times.

We aim to help our customers reach their financial goals while investing in ways that will help them create a positive future for themselves and their communities. By doing so, we can significantly improve the lives of our customers and contribute to the sustainability of our business.

Over the years, we have expanded our operations to 14 countries and employ over 30 000 people. We operate in various regions such as South Africa, Namibia, Botswana, Kenya, Tanzania, Uganda, Rwanda, South Sudan, and China.

What is a Trainee Call Centre Agent?

Are you a financial services, professional looking for a new challenge and a chance to work for a leading company? Old Mutual is a great place to work if you are a graduate or experienced profess.

Key performance area 

Old Mutual provides a variety of products and services to its customers through its telephonic marketing approach. This allows the client to meet their financial goals and manage their assets.

You will be responsible for maintaining a high level of service to your customers. This is done through effective task management and personal time.

Minimum Requirements

  • Grade 12 / Matric certificate
  • 6-12 months experience in outbound call center sales/retail sales
  • Previous financial services experience is preferred.
  • Clean credit and criminal history
  • Computer Knowledge (MS Office)
  • Outstanding communication abilities (written and verbal)

Personal Characteristics

  • Excellent interpersonal skills
  • Dedicated to the customer
  • Targeted and Result-Oriented
  • Despite failures, being resilient
  • Capability to persuade others
  • Motivated by monetary gain
  • Excellent time management abilities

Also Check: Royal Africa Call Centre Learnerships

What can Old Mutual do for you!

Through our programs, we can help you develop and reach your career goals. We will provide you with the necessary support and training to reach your goals.

At the heart of everything we do is our values. These are the things that make us great, and we are passionate about supporting our employees and customers. We are also dedicated to being inclusive and diverse in our various business clusters.

To ensure that our programs align with the company’s employment equity plan, we will only consider applicants who are capable of meeting the requirements of the specific business unit.

Closing date: 31 January 2023

How to apply?

Apply online

Please Note:

Old Mutual is pro-vaccination. Its employees are required to be fully immunized against Covid-19. This means that all prospective workers are required to provide their vaccination status when applying for jobs.

The details of Old Mutual’s Covid-19 vaccination policy can be found here. The company may reinstate the requirement at any point, provided that it is of the opinion that it is imperative to do so.

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